ALG
AndrAA(C) Le Grange
1 reviews | Active since Apr 2015
31 Dec 2015, 15:11
Order from 27 April still not delivered
I ordered two jumpers from [URL Removed] on 27 April 2015. I have not yet received anything and so far no one knows what's going on. This is just plain unacceptable.
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Replies (1)
DHL Express's replyOfficial
31 Dec 2015, 19:34Hello AndreLeGrange,
Dear Andr? ,
Please accept my sincerest apologies for the manner in which this situation has been handled.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Please may you provide me with your DHL tracking or collection reference number so that I can assist you further with your query ?
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
Dear Andr? ,
Please accept my sincerest apologies for the manner in which this situation has been handled.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Please may you provide me with your DHL tracking or collection reference number so that I can assist you further with your query ?
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
DHL Express's reply31 Dec 2015, 19:34
Official
Hello AndreLeGrange,
Dear Andr? ,
Please accept my sincerest apologies for the manner in which this situation has been handled.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Please may you provide me with your DHL tracking or collection reference number so that I can assist you further with your query ?
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
Dear Andr? ,
Please accept my sincerest apologies for the manner in which this situation has been handled.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Please may you provide me with your DHL tracking or collection reference number so that I can assist you further with your query ?
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express