1 reviews | Active since Aug 2011
Opened my parcel!!
<p>It is Christmas time. How can a parcel wrapped in Christmas paper be opened but not closed again. Bianca, this message is for you. Next time you open a parcel for security check, have the decency to close it nicely in the paper it came. You would have wanted that if a parcel was sent to you!</p>
Good morning Mariaan,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Please be advised that this issue will be addressed accordingly with Bianca to ensure that an incident such as this does not happen again.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express
Best regards,
Good morning Mariaan,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Please be advised that this issue will be addressed accordingly with Bianca to ensure that an incident such as this does not happen again.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express
Best regards,