One Week and Waiting (Still No Collection)

Ma'am Thank you for the confirmation. I have a few queries: 1) Why did it take so long? As far as I know, there is a DHL store (on Loop Street) within a 10min drive of the Italian Consulate. 2) Why are there 2 waybill numbers? ********** 594 and ********** 514. Does this mean I have been doubly charged? 3) How long will it take to get to Turin? As far as I know, if it was collected on Thu 16 Nov (as arranged), it would be in Turin already. David Smith

To Whom It May Concern: Your answer to my first question is generic. In my specific case, the collection request was made on 14 Nov, which is two days before the collection date of 16 Nov. Please advise what communication there was between the consulate and DHL that prohibited the collection from being made on the collection date of 16 Nov, and delayed it so much that a collection on 22 Nov was the earliest possible. I am not satisfied with the answer to my third question. It took a week to collect a package that was a 10min drive from a DHL office. I would assume DHL would try to compensate for this delay by ensuring the package got to its destination in the shortest possible time. David Smith