Once again, numerous delays and phone lines that go unanswered

<p> I am not one to complain in public, hence I always pick up the phone and call the company (DHL). Each time I receive a parcel via DHL I know that there's going to be some problem or another and they'll always blame 'customs'. </p> <p>So last week I had a parcel come in, arrived in SA on Wed/Thurs. They called and asked for my ID no which I gave. Thursday I call to check if theres any duty that I should pay, they say nothing. Fine then I assume Friday I will get the parcel. Nothing. So I call, they say customs has released the parcel, they'll just contact the warehouse. So I wait. Monday? No parcel. Today, finally it's with the delivery man (not holding my breath). </p> <p> </p> <p>There's another parcel (not the one with the delivery man) received via DHL which I had to call to find out what duty was payable. So they send the invoice, I pay immediately. And since they state on the invoice 'do not forward us proof of payment as we will receive notification in 30 min' I waited. And I waited. Nothing! Midday yesterday I track the parcel online and it says ''Shipment has been given a release by Customs'' and the next step says ''Unless there is an adhoc exam or a stop by another regulatory authority the shipment will proceed to delivery''. This has been the status since midday yesterday, I thought the parcel would have at least moved by an inch by now, almost 24 hours later. </p> <p> </p> <p>I've had similar problems with DHL in the past which resulted in me using Fedex and others, surprisingly with them, a parcel barely spends 6 hours with customs. Once more I am super disappointed with DHL and this is a company I respect so much.</p> <p>Somebody from DHL please help, I need this parcel ASAP. I've tried calling but your lines go unanswered.</p> <p>Waybill number: ********** 354 </p>