Once again DHL
These people never ever follow the same process – the service I receive from dhl is not free its paid for but you seem to treat your customers like they owe you .I was sent an invoice to pay at 9:17 and payment was made right after that and I checked the tracking portal which stated that the parcel was cleared at 11h59 ,it is now 25 hours later but my parcel remains in Johannesburg….What on earth did I pay for if im getting my items a day later …All I get is a “sorry you will receive the parcel in the Morning “what **** is this ….What the hell did I really pay for .this has now happened far too many times,somebody decided to not do their Job properly now I must suffer,and nobody can blame customs cause they did their jobs in time ….Im so disgusted
Good afternoon Akhona,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
As discussed, your shipment was delivered and i regret the delay you have experienced pertaining to getting your shipment released. I will be investigating your interactions with our consultants and revert back to you.
Kindly allow me to further monitor your shipment and i will contact you on Monday morning at 10:30AM to provide you with feedback on my investigation.
Regards
Mulondi Dzebu
Customer Care Executive
DHL Express
Good afternoon Akhona,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
As discussed, your shipment was delivered and i regret the delay you have experienced pertaining to getting your shipment released. I will be investigating your interactions with our consultants and revert back to you.
Kindly allow me to further monitor your shipment and i will contact you on Monday morning at 10:30AM to provide you with feedback on my investigation.
Regards
Mulondi Dzebu
Customer Care Executive
DHL Express