Nothing done according to legislative requirements

Parcel from China arrived 30/4/15. Payment was immediatly. I was informed that parcel was detained by customs for possible counterfeit. When phoning no answer. days later informed that case officer is Frank Moleya. Numerous attempts later Frank stated he wants list of all items in the parcel . emailed immediately. Frank denies receipt this & others & alleged he send. I provided the email of my partner. Still no email. 5 /6/15 I received email from Thembelihle Masango saying a letter from customs is attached, inform me that my goods will be moved to the state warehouse & may be sold. this letter is suspect, it is not from customs but DHL letter adressed to Lars & not signed/named. Partz of letterhead not visible. Last 2 weeks Frank has not answered/or promised to come back to us & dont. Yesterday he wanted a POP or commercial invoice which my supplier send. Frank refuses to give me my Customs case no to deal direct with Customs. He promises report from customs for 2 weeks. I contacted Skoor & Fischer who said they have no record of my case and agree it is suspect. this site is full of complaints with Frank & Thembelihle. Had to stop rest of goods from China.