not to bothered to follow up or actually deliver

I have a parcel inbound was expected in October 2014<br> <br> i dealt with the delays surrounding customs (always somebody on leave from one of the 3 institutions involved that has to be dealing with this, ie dhl customs or nrcs) <br> ever so patient as can be deduced by the point at which i am posting this complaint <br> <br> dhl's approach a day after expected delivery <br> is let us know by 4pm if you have not received<br> <br> then we will do nothing<br> have you call a day later speak to a manager who will also do nothing<br> <br> then the the next day we will respond: sure you had the shipment already<br> since we have no idea where the shipment is <br> <br> should we(the clients) should be paying a first class rate<br> for this ****py service<br> <br>