1 reviews | Active since Jun 2017
not only wrong address but asked to deliver a package to its correct owner
<p>today I received a parcel not meant for me- wronf address same first name, I called DHL to please tell them to come and collect it they asked ME to deliver it for them myself I have never heard such a cheeky call centre lady - I am doing a good ded to report this wronful delivery then she asks me to deliver it</p>
Dear Talia,
Thank you for bringing this matter to our attention , and again my sincerest apologies regarding the manner in which this was handled.
As discussed, we are currently investigating this matter with the individual advisor involved to ensure that this type of incident does not re-occur.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your concerns have been well received and are always well welcomed , as DHL Express prides itself from delivering not only Express shipments , but world Class service.
If there is anything else that you would like for us to assist you with, please do not hesitate to contact me on the numbers below.
Kindest Regards,
Ms Buhle.Sekoboane
Dear Talia,
Thank you for bringing this matter to our attention , and again my sincerest apologies regarding the manner in which this was handled.
As discussed, we are currently investigating this matter with the individual advisor involved to ensure that this type of incident does not re-occur.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your concerns have been well received and are always well welcomed , as DHL Express prides itself from delivering not only Express shipments , but world Class service.
If there is anything else that you would like for us to assist you with, please do not hesitate to contact me on the numbers below.
Kindest Regards,
Ms Buhle.Sekoboane