1 reviews | Active since Jul 2012
Not living up to promises
<p>I ordered an item from B and H Photo in New York USA on the 30th May 2016 and used DHL Saver to ship the item to South Africa Tracking No. GM ********** ********** 0581. DHL said that it would take between 10 and 15 working days to ship. Upon arrival in SA I then heard that the Item was being handled by the SA Post office locally. It was then as if it wasn't DHL's problem anymore it was now up to the post office to deliver. The item finally arrived in Cape Town on the 15th June 2016. The parcel finally and after countless call made it through customs and I finally took delivery on the 25the June 2016, 19 working days later. I was under the impression that DHL were handling the delivery why do they then use the local post office and why was the delivery so late?</p>
Dear Hercules,
This shipment was moving as part of the services offered called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the DHL Express Network, as these travel as regular post.
Regards,
Akhona mvuza
Customer Care Executive Office
Dear Hercules,
This shipment was moving as part of the services offered called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the DHL Express Network, as these travel as regular post.
Regards,
Akhona mvuza
Customer Care Executive Office