Not impressed about the Service - My Parcel Urgent

I have a parcel from China. I stopped using Aramex about delivery not being on time and bad service. <br> I have now gone over to DHL. . . My parcel has been in the country since last week and nobody emailed me <br> any information on what they needed to released the parcel. <br> I had to phone this morning myself. <br> Charles was very rude and not helpful. I asked him several times to speak up which he just ignored. I asked him to sent it to me asap I NEED THE PARCEL BY WEDNESDAY, tomorrow. <br> He said 30min I will have the invoice - I told him I will phone back in 30min which would be 9:15 he is as arrogant to tell me that is not 30 min I will get it when I get it. <br> <br> I am running a company and don't have time for this. Please get back to me and release my parcel and give me good service not staff that is half asleep on the otherside.