1 reviews | Active since Sept 2016

03 Oct 2016, 15:12

not express SHL

<p>Rob Marshall and his team consistently give me reasons to post a review on Hello Peter, despite taking up my valuable time.</p> <p>Today, my call was not answered after 20 minutes. Emails only get a response after repeatedly reminders.</p> <p>DHL please tell me what the meanging of express and the meaning of service are.</p> <p>WHY do you continue to do this? The team who deliver to us in Cape Town, headed by Gary Marshall by contrast are amazingly diligint time and time again.</p>

0
Replies (1)
DHL Express
DHL Express's reply03 Oct 2016, 16:31
Official

Dear Wendy

I would like to sincerely apologise about the lack of service you received from DHL and thank you for taking my call earlier.

As discussed I will investigate the reason why our imports are asking for payment on this shipment and will keep you updated on the progress.

Kind Regards

Nosicelo Manentsa

Customer Care Executive office