Not as bad as it could be, but really disappointing
I have a shipment coming from Hong Kong. Had to make a payment to DHL for customs on Friday. Forwarded them the proof of payment (to Johan Vermeulen) and was told everything was sorted and the delivery would be made ASAP. Called on Monday morning (about 8:30am) to verify the status. Was told I would receive my shipment today. Called back after 12pm to verify when my order would be delivered. I was then told that the delivery was waiting for payment. Huh? Sent POP on Friday, confirmed on Monday that my delivery would be today but now, suddenly they haven't received payment? Excuse me DHL, but do the people working for you know how to do their jobs?
Dear Andrew,
Please accept the apologies of DHL Express for the undoubted inconvenience caused by this matter .
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
I have in boxed you to you provide e-mail address for additional details . Please can you respond by providing the DHL Express 10 digit tracking number that your shipment is transiting on in order for me to assist you further on this matter ?
Please find below my direct details should you need to get a hold of me .
Awaiting your soonest response.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Dear Andrew,
Please accept the apologies of DHL Express for the undoubted inconvenience caused by this matter .
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
I have in boxed you to you provide e-mail address for additional details . Please can you respond by providing the DHL Express 10 digit tracking number that your shipment is transiting on in order for me to assist you further on this matter ?
Please find below my direct details should you need to get a hold of me .
Awaiting your soonest response.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office