1 reviews | Active since Jan 2015
Not a matter of urgency
This is a follow up on my first review of DHL.
I’m sorry to say but your quest to investigate and provide me with relevant and true feedback with regards to my complaint is utterly pathetic to say the least.
I sent a package to my sister in Ireland, and no, it’s not the first time that I sent a package of the same sort of things and I was charged 21 Euro’s on their side when receiving the package for...wait for it was an amount charged by customs for clearance as clothing attracts both duties and Taxes?? What! When previously I have sent clothes etc.
I’m think someone wanted to make a quick “buk.”
There is no urgency from your side to solve the problem and my complaint.
I’m waiting for a proper explantation for this absurd blatant theft.
Thank you for posting to us again.
DHL Express enjoys excellent relations with Customs and other related authorities worldwide. Because a shipper does not pay VAT (Value Added Tax) on consignments being exported from South Africa, the receiver at the destination country will be held liable for Duties and Taxes raised by the local Customs, for revenue for their local Government.
In as much as we endeavor for positive customer experiences, the customs process is regulated and controlled by government officials in each country. We are unable to intercede with their procedures and regulations, as they are Government controlled entities and we have to abide to their rules and regulations.
Kind Regards, Akhona Mvuza Customer Care Executive Office
ZA | DHL Express
Thank you for posting to us again.
DHL Express enjoys excellent relations with Customs and other related authorities worldwide. Because a shipper does not pay VAT (Value Added Tax) on consignments being exported from South Africa, the receiver at the destination country will be held liable for Duties and Taxes raised by the local Customs, for revenue for their local Government.
In as much as we endeavor for positive customer experiences, the customs process is regulated and controlled by government officials in each country. We are unable to intercede with their procedures and regulations, as they are Government controlled entities and we have to abide to their rules and regulations.
Kind Regards, Akhona Mvuza Customer Care Executive Office
ZA | DHL Express