Nonsensical service
<p>i thank God that my supplier finally has an account with FedEx because that company never gives me problem unlike the largest international courier company that always makes me loose money.</p> <p>at least my money will go where I get good service.</p> <p>everytime when I use DHL I never get my cargo on time but my other suppliers who uses FedEx always deliver on time.</p>
Dear Blessings,
Thank you for contacting DHL Express .
Please accept my sincerest apologies regarding the inconvenience caused by this incident . As discussed, the matter has been escalated internally to our Customs affairs. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and would like to assure you that this matter has in no way been taken lightly and is currently receiving the full attention it rightfully deserves.
I’ll be in contact with you again tomorrow with an update on this matter.
Please find below my contact number should you need to get a hold of me .
Kindest Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
Dear Blessings,
Thank you for contacting DHL Express .
Please accept my sincerest apologies regarding the inconvenience caused by this incident . As discussed, the matter has been escalated internally to our Customs affairs. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and would like to assure you that this matter has in no way been taken lightly and is currently receiving the full attention it rightfully deserves.
I’ll be in contact with you again tomorrow with an update on this matter.
Please find below my contact number should you need to get a hold of me .
Kindest Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office