1 reviews | Active since Sept 2018
Non-existent customer service
I posted a parcel to Los Angeles on 22 September and was given a waybill number by Postnet for DHL. My tracking number however can not found on the DHL website. I have made two requests for a consultant to contact me through the site on 26 September. AS of now I have had zero contact regarding my parcel or response to my contact request.
Dear Mariette,
Thank you for contacting DHL Express.
As discussed, the tracking number provided does not belong to DHL Express , hence we have been unable to assist with tracking your shipment on our Network . Kindly confirm the correct DHL tracking number with the co-loader to better assist you with your enquiry ?
Awaiting on your soonest response.
Should additional assistance be required, please do not hesitate to contact me directly and I will gladly assist .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Mariette,
Thank you for contacting DHL Express.
As discussed, the tracking number provided does not belong to DHL Express , hence we have been unable to assist with tracking your shipment on our Network . Kindly confirm the correct DHL tracking number with the co-loader to better assist you with your enquiry ?
Awaiting on your soonest response.
Should additional assistance be required, please do not hesitate to contact me directly and I will gladly assist .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600