1 reviews | Active since Oct 2017
Non delivery - Extremly poor service
My parcel has arrived in the country on the 27/08 and I have still not received my parcel. Every time i have contacted the call Centre a 'new query' seems to arise. My case manager Gugu Mngomenzulu has not contacted me ever over the the last 7 weeks. I have dialed the call Centre on numerous occasions and on each, the wait is 10 mins on average to get hold of someone and one is never able to get hold of the case manager or customer services manager. The latest update is a voucher of correction is required which normally takes 3 days has now gone on for 3 weeks!! No one can explain this reasonably - the returns policy on this parcel has now lapsed.
Dear Nazeer,
I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I will investigate and follow up with my imports / stops department. I will do my utmost to resolve the matter as quickly as possible.
Please expect an update from me before 15H00 today.
Kind regards.
Avery Visagie
Customer Care Executive
Dear Nazeer,
I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I will investigate and follow up with my imports / stops department. I will do my utmost to resolve the matter as quickly as possible.
Please expect an update from me before 15H00 today.
Kind regards.
Avery Visagie
Customer Care Executive