Nobody to answer calls or assist.

Honestly, it is SO difficult getting hold of anyone at this company, you would think nobody works there. I have a parcel on hold in Jhb. Apparently because the word "used" appears on an invoice. This item is NOT used - the freight forwarding company in the US have made a mistake with its description. They are not willing to assist because the parcel has long since left them. I have contacted ITAC about this and they advise that I must fill in a new commercial invoice. I have emailed and tried to call DHL so many times, asking for the commercial invoice documents to be sent to me so that I can fill them in correctly, but you cannot get hold of anyone and emails do not get rep**** to. Now the parcel just sits and waits.