JC
Jackie C
1 reviews | Active since Jan 2019
09 Jun 2019, 11:12
No words to describe incompetence and stupidity
Passport documentation CLEARLY labelled to HM Passport Office in the United Kingdom gets redirected from the UK to Manila in The Philippines!?!?!
Website offers the option to either complain or compliment to Jed, Country Manager and then you get a reply from a Customer Care Executive.
Jed, I would like an explanation FROM YOU as to DHL's incompetence and not via a Customer Care Executive !!! What's the point of having you as a contact person on the website if you cannot even reply to your Customers !!
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Replies (2)
DHL Express's replyOfficial
10 Jun 2019, 09:12Dear Jackie,
Thank you for taking the time to posting to us.
Please be advised that my Jed has been informed to contact you as per your request.
Regards
Akhona Mvuza
Customer care Executive
DHL Express SA
Thank you for taking the time to posting to us.
Please be advised that my Jed has been informed to contact you as per your request.
Regards
Akhona Mvuza
Customer care Executive
DHL Express SA
DHL Express's reply10 Jun 2019, 09:12
Official
Dear Jackie,
Thank you for taking the time to posting to us.
Please be advised that my Jed has been informed to contact you as per your request.
Regards
Akhona Mvuza
Customer care Executive
DHL Express SA
Thank you for taking the time to posting to us.
Please be advised that my Jed has been informed to contact you as per your request.
Regards
Akhona Mvuza
Customer care Executive
DHL Express SA
JC
Jackie C's updateReviewer Update
10 Jun 2019, 09:17What is the point Akhona?? My instructions to you were very clear - 08H00 Monday morning - not a reply at 09H12 after I have had to speak to just about everyone at DHL and finally getting hold of Vicky, Jed's PA ... Don't waste your time, please !! I will sort this mess out myself.
JC
Jackie C's update10 Jun 2019, 09:17
Reviewer Update
What is the point Akhona?? My instructions to you were very clear - 08H00 Monday morning - not a reply at 09H12 after I have had to speak to just about everyone at DHL and finally getting hold of Vicky, Jed's PA ... Don't waste your time, please !! I will sort this mess out myself.