No willingness to help
I called the DHL customer care to get assistance with an urgent parcel to be sent to CAR. I was answered by Kingsley, an agent that sounded so not interested in helping me but was being arrogant and answering my questions with more questions. This is very frustrating and abseting to have to pay for a service and you get such rudeness and unwillingness to help.
I'm very dissapointed at DHL customer care agent and wish i could cancel my order and use another provider.
Dear Vuyiswa,
Please accept my sincerest apologies for the manner in which this matter has been handled.
I can assure you that this matter has in no way been taken lightly and the person responsible will be addressed internally to ensure that this type of behavior does not occur again in the near future.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will attempt to contact you again tomorrow morning to discuss the compliant raised .
Please find below my direct contact details should you need to get in contact with me .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Dear Vuyiswa,
Please accept my sincerest apologies for the manner in which this matter has been handled.
I can assure you that this matter has in no way been taken lightly and the person responsible will be addressed internally to ensure that this type of behavior does not occur again in the near future.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will attempt to contact you again tomorrow morning to discuss the compliant raised .
Please find below my direct contact details should you need to get in contact with me .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office