SS
Sandiswa S
1 reviews | Active since Dec 2010
17 Jul 2020, 09:54
No update on complaint resolution
Can someone other than Akhona Mvuza assist with my parcel PLEASE! Every DHL agent I speak to tells me a different story and nobody seems to know exactly what's going on with this parcel. I have had no feedback or communication from Akhona who is supposed to be handling the resolution. The email that I sent to get has had no response. This is incredibly frustrating.
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DHL Express's replyOfficial
17 Jul 2020, 11:06Dear Sandiswa,
Thank you for your post and please accept my sincerest apology for the delay and the lack of feedback received.
We are still waiting for feedback from Customs and as soon as any response is received we will give you an update.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post and please accept my sincerest apology for the delay and the lack of feedback received.
We are still waiting for feedback from Customs and as soon as any response is received we will give you an update.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply17 Jul 2020, 11:06
Official
Dear Sandiswa,
Thank you for your post and please accept my sincerest apology for the delay and the lack of feedback received.
We are still waiting for feedback from Customs and as soon as any response is received we will give you an update.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post and please accept my sincerest apology for the delay and the lack of feedback received.
We are still waiting for feedback from Customs and as soon as any response is received we will give you an update.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express