CVdM
Carel Van der Merwe
1 reviews | Active since Apr 2015
24 Aug 2023, 10:59
No Support available
I cannot get hold of anybody to assist me with an online booking I have made with DHL Global forwarding Tracking no 9AA8659 Was supposed to have been picke up on 23 August but no response
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Replies (2)
DHL Express's replyOfficial
24 Aug 2023, 12:41Dear Carel,
Thank you for contacting DHL Express
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
Global Forwarding, although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities.
You may proceed to contact DHL Global Forwarding directly on *** to assist further with the quote request .
In the interim , I have also contacted the management team at DHL Global forwarding to alert them of this complaint and to further assist you with regards to this matter .
We assure you of our best Services at all times .
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
Best Rgds,
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Thank you for contacting DHL Express
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
Global Forwarding, although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities.
You may proceed to contact DHL Global Forwarding directly on *** to assist further with the quote request .
In the interim , I have also contacted the management team at DHL Global forwarding to alert them of this complaint and to further assist you with regards to this matter .
We assure you of our best Services at all times .
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
Best Rgds,
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
DHL Express's reply24 Aug 2023, 12:41
Official
Dear Carel,
Thank you for contacting DHL Express
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
Global Forwarding, although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities.
You may proceed to contact DHL Global Forwarding directly on *** to assist further with the quote request .
In the interim , I have also contacted the management team at DHL Global forwarding to alert them of this complaint and to further assist you with regards to this matter .
We assure you of our best Services at all times .
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
Best Rgds,
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Thank you for contacting DHL Express
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
Global Forwarding, although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities.
You may proceed to contact DHL Global Forwarding directly on *** to assist further with the quote request .
In the interim , I have also contacted the management team at DHL Global forwarding to alert them of this complaint and to further assist you with regards to this matter .
We assure you of our best Services at all times .
Should additional clarification be required , please feel free to contact me on the details below and I will gladly assist .
Best Rgds,
DHL Customer Care Department - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
DHL Express's replyOfficial
24 Aug 2023, 13:14Hi Carel,
I've forwarded you a direct email . Please confirm receipt and received well .
Rgds,
Ms Buhle.Sekoboane
I've forwarded you a direct email . Please confirm receipt and received well .
Rgds,
Ms Buhle.Sekoboane
DHL Express's reply24 Aug 2023, 13:14
Official
Hi Carel,
I've forwarded you a direct email . Please confirm receipt and received well .
Rgds,
Ms Buhle.Sekoboane
I've forwarded you a direct email . Please confirm receipt and received well .
Rgds,
Ms Buhle.Sekoboane