tN
trevor N
1 reviews | Active since Jul 2011
08 Aug 2020, 10:13
No supervisors at work so I must just waite.
Made arrangements with Sydney to collect a parcel that should have been delivered on Friday on Saturday morning.
He told me I could come at any time from 08h00. Got there at 09h45, only to be told there is no supervisor and I must wait until the supervisor gets to work.
Phoned the supervisor who said she would be there at some time, and Sydney did not make any arrangements with her so tuff luck.
Now why must I wait for a supervisor to decide when it is convenient to come to work?
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Replies (1)
DHL Express's replyOfficial
08 Aug 2020, 18:43Dear Trevor,
Please accept my sincere apologies for the concern and inconvenience caused.
Kindly be advised that we will look into this matter and it will be addressed with the concerned supervisor to ensure that incidents of this nature do not occur again in the future. I understand that you have received your shipment this morning still, thank you for bringing this matter to our attention.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express ZA
Please accept my sincere apologies for the concern and inconvenience caused.
Kindly be advised that we will look into this matter and it will be addressed with the concerned supervisor to ensure that incidents of this nature do not occur again in the future. I understand that you have received your shipment this morning still, thank you for bringing this matter to our attention.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express ZA
DHL Express's reply08 Aug 2020, 18:43
Official
Dear Trevor,
Please accept my sincere apologies for the concern and inconvenience caused.
Kindly be advised that we will look into this matter and it will be addressed with the concerned supervisor to ensure that incidents of this nature do not occur again in the future. I understand that you have received your shipment this morning still, thank you for bringing this matter to our attention.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express ZA
Please accept my sincere apologies for the concern and inconvenience caused.
Kindly be advised that we will look into this matter and it will be addressed with the concerned supervisor to ensure that incidents of this nature do not occur again in the future. I understand that you have received your shipment this morning still, thank you for bringing this matter to our attention.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express ZA