1 reviews | Active since Jul 2016
No stars for DHL, this app forced me to give one
<p>I am waiting for my visa document from DHL from the United States to South Africa so I can begin getting ready for school abroad. It has been more than 10 business days and I had not received my package yet. </p> <p>I called DHL more than fifteen times on Friday, 15 July, and I had been met by phone call drops from customer service, hour long waiting periods, and unhelpful employees who kept asking the same questions despite the fact that I had told them what had happened.</p> <p>I still don't have my visa document, and it has been a waste of my time trying to contact DHL because I did so again today, 18 July, and still the same disrespect. The customer service agent dropped my call after I waited for close to 25 minutes. Please sort this out as soon as possible because school starts in a month and I need to be there for orientation etc.</p> <p> </p> <p>I am growing impatient of DHL's poor service. And it seems I am not the only one complaining. </p>
Dear Sisipho,
We apologize for the inconvenience and frustration this has caused you.
I have attempted to call you, however, you line rings with no answer. Kindly be advised that your parcel is out on delivery, I will contact you again later to check if you have received it.
Regards,
Akhona Mvuza
Customer Care Executive Office
Dear Sisipho,
We apologize for the inconvenience and frustration this has caused you.
I have attempted to call you, however, you line rings with no answer. Kindly be advised that your parcel is out on delivery, I will contact you again later to check if you have received it.
Regards,
Akhona Mvuza
Customer Care Executive Office
Hello Akhona,
Thank you for your timely response. Please call again because I had received an email that my package will be sent back to the United States at my own cost after I wasted all this time calling and checking.
I need the document as soon as possible. I have been waiting at work, Coca Cola SA in Parktown for my package. I am growing impatient.
Kind Regards,
Sisipho
Hello Akhona,
Thank you for your timely response. Please call again because I had received an email that my package will be sent back to the United States at my own cost after I wasted all this time calling and checking.
I need the document as soon as possible. I have been waiting at work, Coca Cola SA in Parktown for my package. I am growing impatient.
Kind Regards,
Sisipho
Dear Sisipho,
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to improve our service to you.
I refer to our telephonic conversations and trust that this matter has been resolved to your satisfaction.
Please contact me, should you require any further assistance.
Regards,
Akhona Mvuza
Customer Care Executive Office
Dear Sisipho,
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to improve our service to you.
I refer to our telephonic conversations and trust that this matter has been resolved to your satisfaction.
Please contact me, should you require any further assistance.
Regards,
Akhona Mvuza
Customer Care Executive Office