No show. No collection. No service

<p>On Friday 19 I filled in the Express Ship Online form for urgent legal documents to be shiiped from Cape Town to the Netherlands. All went well as I received my Standardbank OTP as well as confirmation messagage van Standardbank of payment to DHL WSI shipment. I also received mail and pdf document from DHL regarding my shipment. As well as tracking number. Realising that it was propbably a bit late in the day allready for a pickup (approx 13H30) I was still hoping that at least documents could be collected before 16h00 and then at least shipped on Monday morning. On Monday morning there was no sign or message from DHL. </p> <p> </p> <p>After calling them I was asked to send proofe of payment. After checking my accounts I could see no proof of payment on my statements. However the balance of my accounts seems like payments must have gone through. So I called Standardbank. According to them they could only provide me with an approval number. I still don't know it payment has gone through or not since nothing reflects on my account, however I did received payment message from Standardbank.</p> <p> </p> <p>DHL claims that no pickup time was set. From my collection filling in the online documetation in order to specify a collection time is a add on service that I did not require. My understanding was that collection will happen automatically within DHL office hours on day of order palced. At no time was I given any warning that collection time was not filled in. (That is if indeed that was a prerequisite.) Instead all documentation and confirmation was sent to me. Giving me the impression that all is good and fine.</p> <p> </p> <p>Meanwhile flights are leaving the airport on a hourly rate and urgent legal documents are still on my desk with no sign of DHL taking any responsiblility or urgent measures to provide the service that I paid for. No accountability for anything. Shockingly bad service!!</p>