No-show for urgent collection

<p>I booked an urgent collection (for before 12pm) this morning with DHL. I received Waybill numbers and papers that had to be printed out. I was waiting all day for DHL to show up. When I contacted them at 4pm to follow up, I was told the collection never registered on their side. Yet, its all showing on their web-page when I type in the Waybill number. I was told to deliver my parcel there myself - or to wait until after 5pm. I explained that I have a plane to catch to Cape Town later, and that I cannot wait until after 5pm and I dont have a vehicle to drop documents off - as I travel by Gautrain. I was basically told that they are sorry that their services didnt meet my expectations... Even though I booked this in the morning - and nobody reacted. It was insinuated that I did something wrong, and that they couldnt help if there was a glitch in the system. Unacceptable. This is leaving me in a very difficult situation, as this is an extremely urgent document that must go to the UK. I chose DHL express to handle this parcel as they are well known. Unfortunately they are extremely unreliable.</p>