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Tracked my item to OR Tambo on the 21st of August, it's now the 30th and still has not been delivered, have not been contacted as to why my item is still not here. Very disappointed with this service. It's even worse from the company that uses this service because I will never order from them again thanks to DHL
Dear Kimberly,
Thank you for contacting DHL Express .
I attempted to contact you but your mobile rang unanswered so I left a detailed voice message for you . Please can you confirm a more convenient time for me to contact you to help discuss the compliant raised ?
I would like to get the waybill details that your shipment is moving on so we are able to provide you with up to date details regarding the progress of your delivery .
Please feel free to contact me either ***or +27-11-*** and request to speak to Ms Buhle.Sekoboane , alternatively I will definitely be in touch again tomorrow to further assist you with your enquiry .
I can assure you that this matter has in no way been taken lightly and will be dealt with up until it has been fully resolved.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Kimberly,
Thank you for contacting DHL Express .
I attempted to contact you but your mobile rang unanswered so I left a detailed voice message for you . Please can you confirm a more convenient time for me to contact you to help discuss the compliant raised ?
I would like to get the waybill details that your shipment is moving on so we are able to provide you with up to date details regarding the progress of your delivery .
Please feel free to contact me either ***or +27-11-*** and request to speak to Ms Buhle.Sekoboane , alternatively I will definitely be in touch again tomorrow to further assist you with your enquiry .
I can assure you that this matter has in no way been taken lightly and will be dealt with up until it has been fully resolved.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Kimberly,
Thank you for contacting DHL Express .
I attempted to contact you but your mobile rang unanswered so I left a detailed voice message for you . Please can you confirm a more convenient time for me to contact you to help discuss the compliant raised ?
I would like to get the waybill details that your shipment is moving on so we are able to provide you with up to date details regarding the progress of your delivery .
Please feel free to contact me either ***or +27-11-*** and request to speak to Ms Buhle.Sekoboane , alternatively I will definitely be in touch again tomorrow to further assist you with your enquiry .
I can assure you that this matter has in no way been taken lightly and will be dealt with up until it has been fully resolved.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Kimberly,
Thank you for contacting DHL Express .
I attempted to contact you but your mobile rang unanswered so I left a detailed voice message for you . Please can you confirm a more convenient time for me to contact you to help discuss the compliant raised ?
I would like to get the waybill details that your shipment is moving on so we are able to provide you with up to date details regarding the progress of your delivery .
Please feel free to contact me either ***or +27-11-*** and request to speak to Ms Buhle.Sekoboane , alternatively I will definitely be in touch again tomorrow to further assist you with your enquiry .
I can assure you that this matter has in no way been taken lightly and will be dealt with up until it has been fully resolved.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Kimberly ,
Many thanks fo responding . Please note that this shipment is not moving with DHL Express . This shipment is being couriered with RRD International Logistics . The Tracking number provided does not belong to DHL Express , our tracking numbers consist of 10 digits only , hence the reason why we might have been unable to track this shipment .
Please confirm did RRD International mention of handing over your shipment to DHL Express for delivery in South Africa ? If so, if they can provide you with the correct DHL Express number I'm sure we will be able to assist you with tracking your parcel .
Awaiting for your soonest response.
Best Regards,
Buhle.S
Dear Kimberly ,
Many thanks fo responding . Please note that this shipment is not moving with DHL Express . This shipment is being couriered with RRD International Logistics . The Tracking number provided does not belong to DHL Express , our tracking numbers consist of 10 digits only , hence the reason why we might have been unable to track this shipment .
Please confirm did RRD International mention of handing over your shipment to DHL Express for delivery in South Africa ? If so, if they can provide you with the correct DHL Express number I'm sure we will be able to assist you with tracking your parcel .
Awaiting for your soonest response.
Best Regards,
Buhle.S
Dear Kimberly,
Only a pleasure !
Should additional assistance be required , please do not hesitate to contact us on ***or +27-11-*** and we will only be to happy to assist .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Kimberly,
Only a pleasure !
Should additional assistance be required , please do not hesitate to contact us on ***or +27-11-*** and we will only be to happy to assist .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600