CJ
Claudine J

1 reviews | Active since Mar 2015

07 Mar 2017, 23:27

No Service Whatsoever

<p>Hi</p> <p>I am extremely dissapointed in DHL. I have used them before and this is not what I expected at all. I arranged and paid for an internaitonal express service to courier very important and urgent documents to me. I am currently in New Zealand and the time difference makes it extremely difficult to phone DHL South Africa to follow up on people not showing up at all.</p> <p>I arranged a pick up from my mother's house and the package was supposed to arrive in New Zelaand today. I paid quite an expensive fee to get this done on time. No one pitched up to pick up the pachage on Friday and no effort is being made to arrange for a pick up.</p> <p> </p> <p>I followed up via your site yesterday on two seperate contact platforms to no avail. No one bothered to phone my mother on Friday or contact me via email. If I haven't paid already I wouldn't even bother complaing as I will probably never use your services again.</p> <p> </p> <p>Please contact me URGENTLY to get this headache sorted out. This is completely unacceptable.</p>

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Replies (1)
DHL Express
DHL Express's reply08 Mar 2017, 11:04
Official

Dear Claudine,

We are sorry that your experience prompted you to contact us with a complaint and apologize for the inconvenience and frustration that this has caused you.

Please be advised that I am looking into this collection and I will contact you with feedback.

Regards,

Akhona Mvuza
Customer Care Executive Office

DHL Express – South Africa