mM
melissadavidsmd M
1 reviews | Active since Jun 2017
22 Apr 2022, 22:57
No service no clarity no help do not use
Slow service sitting with my product since 14 April in Germany called previously they said 14 days order shipped 5 Apil. Tried to get assistance the say contact merchant provider but product left the supplier already. No assistance, useless Webchat service and no help!!! I want my product!!!
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DHL Express's replyOfficial
23 Apr 2022, 11:56Dear Melissa,
Thank you for bringing this matter to our attention.
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
In line with our conversation , Looking at the tracking number you provided to me , I can confirm that your shipment is moving as part of the services offered from Germany called Global Mail under the DHL Deutsche Post Banner. This parcel did not move via our DHL Express but Global mail. Ecommerce although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities.
Therefore transit times as well as tracking tools differ
I have forwarded you an email with the contact details of Ecommerce as well as Universal online tracking tool to further assist with tracking your Ecommerce Shipment .
We assure you of our best services at all times .
Should additional clarification be required with this , please feel free to contact me on my direct details as provided on email .
All the Best ,
Yours Faithfully,
Should additional clarification be required with this , please feel free to contact me on my direct details as provided on email .
All the Best ,
Yours Faithfully,
Ms. Buhle Sekoboane
DHL Executive office - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
DHL Express's reply23 Apr 2022, 11:56
Official
Dear Melissa,
Thank you for bringing this matter to our attention.
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
In line with our conversation , Looking at the tracking number you provided to me , I can confirm that your shipment is moving as part of the services offered from Germany called Global Mail under the DHL Deutsche Post Banner. This parcel did not move via our DHL Express but Global mail. Ecommerce although trading under the DHL banner is one of 4 separate DHL companies which are not legally linked to each other and are standalone legal entities.
Therefore transit times as well as tracking tools differ
I have forwarded you an email with the contact details of Ecommerce as well as Universal online tracking tool to further assist with tracking your Ecommerce Shipment .
We assure you of our best services at all times .
Should additional clarification be required with this , please feel free to contact me on my direct details as provided on email .
All the Best ,
Yours Faithfully,
Should additional clarification be required with this , please feel free to contact me on my direct details as provided on email .
All the Best ,
Yours Faithfully,
Ms. Buhle Sekoboane
DHL Executive office - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa