NO SERVICE FROM PHINDILE KHUMALO

I sent a parcel to Australia for repairs and told DHL that it will be coming back after the lens is replaced. When the lenses came back, customs changed vat and duties again. I told them that this was a repair, have them all the proof and they still insisted on payment. Hi then confirmed that once I make payment, will my monies be refunded once the requested docs are supp****? And then said that he will do a Bill of Correction with customs for the refund. I then spoke to another agent and he said that customs now require a letter from the company stating warranty terms and an invoice showing what it cost them.

Today I tried to speak again with the initial agent who just Phindile Khumalo, extremely unhelpful and kept pushing me from pillar to post. After spending almost 2 hours on my hone calls, it seems like nobody wants to assist in retrieving my monies back from customs .