NO SERVICE FROM DHL

On Wednesday the 11th of September 2019, I went to DHL Bryanston and requested for 2 packages (2 pieces per package) to be sent to Nairobi, Kenya. One package was supposed to be delivered in Nairobi by 10am the following morning and the other package would be delivered on Friday the 13th of September 2019. On Thursday I received email notifications advising that the package was at Customs in Nairobi. I immediately followed up with DHL to find out what was needed to clear the package. A form was sent to me for me to complete and send back, which I immediately completed and emailed back. I continuously followed up with DHL and no feedback was being given (They continuously advised that “Bongiwe” was working on it and would get back to me. No feedback was being given, even though I called several times. On Sunday, 15 September 2019 I got onto a flight from Johannesburg to Kenya to start on a project. Its now Monday, 16 September 2019 and I have still not received the items for me to be able to start the project I came to Kenya to work on. I’ve called DHL Kenya today and I was advised that I will now only receive an update in 72hrs! This is totally unacceptable as more than R40 000 has been wasted on accommodation and Flights. I urgently need assistance. I need someone to call me back a.s.a.p. from DHL Head Office to sort out my issue to avoid my trip expenses being a total waste and the purpose of me being in Nairobi, Kenya. I had no other option other than putting this on Hello Peter as I am getting no help from DHL.