No service delivery

A parcel was sent for my nieces 5th birthday ,it was her birthday outfit.<br> The parcel was sent from the UK on the 21st April and arrived in SA on the 23rd April.<br> The package was meant to be received prior to the 07th May 2015.<br> As such we had to call SA three times during the week of arrival to ensure the package would be delivered. The service received was atrocious ,firstly they sent the incorrect forms for us to fill out for customs, which I must add we had pre completed and sent with the package, that took one day for them to tell us and which they would not have if we had not called. This then took two days to process, we then called again at which point we were told the package was due for physical inspection. To our dismay the package has been sitting for physical inspection until now.<br> This is really unacceptable and a great disappointment especially as we had to do all the chasing from our end, there was no communication otherwise. The occasion will be missed and the package is still undelivered. All monies have been paid which was not cheap. Really really bad service. South Africa wake up!!!!!