MV
Manya V
1 reviews | Active since May 2018
31 May 2022, 16:13
No service at DHL
I would not even give one star. Im not happy with the service of DHL. OUR PACKAGE took more than 3 weeks to leave her. After it was searched and man handled by police. We paid for delivery and NOT back to us. So here we sitting with the parcel and DHL WONT GIVE OUR MONEY BACK. Its about R4 000. Now PayPal cant reverse it either.
DHL GETS PAID FOR NO SERVICES. THEY BRING YOUR PARCEL BACK HOME AND TAKE THE MONEY
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DHL Express's replyOfficial
31 May 2022, 17:03Dear Manya / Chantal, I hope this mail finds you well We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. As discussed, an email has been forwarded to you with the information required in order to try assist with the refund between yourself and your Supplier involved We assure you of our best Services at all times and look forward to your response Please do not hesitate to contact me on the details below should you need to contact me
DHL Customer Care Department - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa ***
DHL Customer Care Department - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa ***
DHL Express's reply31 May 2022, 17:03
Official
Dear Manya / Chantal, I hope this mail finds you well We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. As discussed, an email has been forwarded to you with the information required in order to try assist with the refund between yourself and your Supplier involved We assure you of our best Services at all times and look forward to your response Please do not hesitate to contact me on the details below should you need to contact me
DHL Customer Care Department - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa ***
DHL Customer Care Department - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa ***