BM
Brigitte M
1 reviews | Active since Mar 2023
12 Aug 2025, 14:08
NO SERVICE and MISSING PARCEL!!!! 😡AWB ***
I have been trying to get a parcel delivered to Botswana since 17th July 2025. No communication. The parcel has been sitting at JHB customs for all this time, documentation was requested and sent to DHL in JHB and DHL in Botswana. NO HELP whatsoever… had this parcel been ******???? No one is helping and this is giving our company a bad name.
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DHL Express's replyOfficial
12 Aug 2025, 16:36Dear Brigitte
We appreciate your bringing this issue to our attention. Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you tomorrow morning before 10:00. I see that our tracing team is already in communication with you, however the complaints team will still make contact with you as well.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa
We appreciate your bringing this issue to our attention. Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you tomorrow morning before 10:00. I see that our tracing team is already in communication with you, however the complaints team will still make contact with you as well.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa
DHL Express's reply12 Aug 2025, 16:36
Official
Dear Brigitte
We appreciate your bringing this issue to our attention. Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you tomorrow morning before 10:00. I see that our tracing team is already in communication with you, however the complaints team will still make contact with you as well.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa
We appreciate your bringing this issue to our attention. Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you tomorrow morning before 10:00. I see that our tracing team is already in communication with you, however the complaints team will still make contact with you as well.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa