AVdL
Anne Van der Linden
1 reviews | Active since Jul 2012
11 Feb 2015, 13:36
No Service
On 05 February I Booked a parcell collection with Veronica James ref 05/618, I was informed that my parcel will be with me by 10.02.2015 at the latest. Today is the 11th and still no delivery. I do not call that service.<br> <br> I have received no tracking no, only an email giving a quote for collection of parcel from MCCARTHY LANDROVER MIDRAND!!!!!. I used DHL as it was recommended to me by my embassy. I am very unhappy with the service I have received to date.
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DHL Express's replyOfficial
17 Feb 2015, 10:58Hello avanderlinden,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Following our telephone discussion I understand that you have opted to use another service provider due to our service failure.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Following our telephone discussion I understand that you have opted to use another service provider due to our service failure.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
DHL Express's reply17 Feb 2015, 10:58
Official
Hello avanderlinden,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Following our telephone discussion I understand that you have opted to use another service provider due to our service failure.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Following our telephone discussion I understand that you have opted to use another service provider due to our service failure.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express