1 reviews | Active since Dec 2016
No response on waybill #***
<p>Since the 08.12.2016... My parcel has been under clearance delay... No one ever clarified why and when will it be back from customs...I have sent all the documents needed for the clearance... but there is no tangible feedback... mind you this parcel is long overdue... I should have received it on 09.12.2016.</p>
Dear Ntombovuyo,
Please accept my sincerest apologies regarding the manner in which this matter has been handled.
I have attempted to call you but, I reached your voice mail notification. Your shipment has been stopped by customs for inspection, I will follow up with imports for updates and I will email you the feedback.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express – South Africa
Dear Ntombovuyo,
Please accept my sincerest apologies regarding the manner in which this matter has been handled.
I have attempted to call you but, I reached your voice mail notification. Your shipment has been stopped by customs for inspection, I will follow up with imports for updates and I will email you the feedback.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express – South Africa