No response on my parcel for over 2 weeks

Item: DHL Express
Rating: 2
Author: Gary N

I have been contacting DHL SA for over 2 weeks and emailing multiple people and no one has bothered to tell me where my parcel is since it arrived in SA on the 25th Jan. All they do is bounce emails around to their fellow workers and CC me in them to make me think they looking. No one has got back to me and now it is the 37th email i'm sending to 9 separate people who don't respond. I bet you DHL will still try charge me storage fee's after all this. PATHETIC CARRIER

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Replies (1)

DHL Express's replyOfficial

09 Feb 2015, 15:38

Hello sajuice1,

I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in. Please provide us with the tracking number in order for us to assist.

Please be advised that I attempted to call you on the number provided to no avail.

Please do not hesitate to contact us should you require assistance.

Regards

Lucracia Olifant
Customer Care Advisor

DHL Express's reply09 Feb 2015, 15:38

Official