JT
Johan T
1 reviews | Active since Apr 2010
16 Nov 2015, 10:30
No Response, freight delayed for 10 days
I have spoken to 10+ people and hours over the phone to get tariff duties changed for a freight as per SARS tariff determinations. No one responded within 10 days and hours of calls and emails. Really DHL, you used to be fast and efficient, larger sea freights are send and delivered by clearing companies faster than you do an air freight which is 10x the price via DHL. Please call me to get this changed for waybill *** since I have wasted thousands of rands on admin and time spent to get a simple 3 line SAD500 changed to the correct Tariff headings and after 10 days nothing has been done.
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DHL Express's replyOfficial
16 Nov 2015, 11:13Hello thiartj,
Thank you for bringing the complaint to our attention.
I am liasing with our Imports department and will follow up with a email for your attention on what is needed for the clearance.
Regards
Nicole Pietersen
Customer Care Executive Office
Thank you for bringing the complaint to our attention.
I am liasing with our Imports department and will follow up with a email for your attention on what is needed for the clearance.
Regards
Nicole Pietersen
Customer Care Executive Office
DHL Express's reply16 Nov 2015, 11:13
Official
Hello thiartj,
Thank you for bringing the complaint to our attention.
I am liasing with our Imports department and will follow up with a email for your attention on what is needed for the clearance.
Regards
Nicole Pietersen
Customer Care Executive Office
Thank you for bringing the complaint to our attention.
I am liasing with our Imports department and will follow up with a email for your attention on what is needed for the clearance.
Regards
Nicole Pietersen
Customer Care Executive Office