1 reviews | Active since Jan 2018
No response despite filling in the required info on their website
I have received no feedback from DHL as to the whereabouts of my package even though tracking showed that it landed in South Africa on the 18th December 2018. I am highly frustrated and this is exacerbated by the fact that this is my first time dealing with DHL.
Good afternoon Wanda,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
As discussed, i will be able to assist you with your shipment once you provide me with your waybill number.
Kindly allow me to contact you tomorrow morning at 10:00AM to obtain your waybill number and advise you accordingly.
Regards
Mulondi Dzebu
Customer Care Executive
DHL Express
Good afternoon Wanda,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
As discussed, i will be able to assist you with your shipment once you provide me with your waybill number.
Kindly allow me to contact you tomorrow morning at 10:00AM to obtain your waybill number and advise you accordingly.
Regards
Mulondi Dzebu
Customer Care Executive
DHL Express