No response
A few weeks ago I missed a call from DHL. I called them back and was promised to be sent an email of what they require from me for my parcel to be released (awb ********** 523).
The email was never sent but I managed to send the invoice and proof that I paid as requeste.
2 weeks later I get another eml from Lindi Tshabalala requesting the same documents after I already sent it to Mbali Mbatha. Mbali said she would send the invoice for the tax duties I need to pay but to this day I am still waiting and they ignore my emails. Mbali forwards it to Lindi and Lindi does not get back to me. I refuse to pay penalties if they send it elsewhere as there are only 14 days for this procedure and it's been more than 20 now.-
Dear Monique,
Thank you for contacting DHL Express.
We can appreciate the undue frustration that’s been caused to you by this matter . As it currently stands your shipment has been stopped by CBCU Customs . This division is mandated and authorized to detain any shipment deemed fit for further inspection.
Sadly the matter works on a first come , first serve basis, which makes the process more frustrating .
I re-assure you that we doing everything that we can to help expedite the matter and Akhona (our Customer Care rep), does have your file open and will continue to monitor progress until matter resolved.
Should additional assistance be required, please do not hesitate to contact us directly on the details below.
Best Regards,
Dear Monique,
Thank you for contacting DHL Express.
We can appreciate the undue frustration that’s been caused to you by this matter . As it currently stands your shipment has been stopped by CBCU Customs . This division is mandated and authorized to detain any shipment deemed fit for further inspection.
Sadly the matter works on a first come , first serve basis, which makes the process more frustrating .
I re-assure you that we doing everything that we can to help expedite the matter and Akhona (our Customer Care rep), does have your file open and will continue to monitor progress until matter resolved.
Should additional assistance be required, please do not hesitate to contact us directly on the details below.
Best Regards,