No reponse

Item arrived at the end of August, was invoiced on the 31st, I paid the invoice and requested the duty code, my request was ignored and I had to phone and request a few more times before I received the duty code. When I received it I realised that the duty was incorrectly calculated because the wrong code was used due to the supplier's description being ambiguous. I then requested this to be changed and on the 5th was told that the invoice has been corrected but suddenly a fine was now going to be levied on the item due to incorrect declaration (which again was nothing to do with me similar to the description problem), but the amount is still to be decided. Requested an update on the 11th, but I didn't get any response.

It concerns me that no fine was going to be levied until I requested a the correct duty classification being used. DHL is not willing to refund the initial overpaid amount to the invoice either. It further concerns me that DHL issues invoices without indicating any fines being due.

So since the initial payment was made on the 31st of August and no delivery has taken place and no refund has taken place and the agent doesn't respond to my last two requests. I'll post here to try and get it resolved.