NO PICK UP BUT NO REFUND FOR PICK UP

Item: DHL Express
Rating: 1
Author: ena.erasmus ena.erasmus

I have paid for a shipment two months ago and canceled it, then the stock was not available and I had to cancel the pickup. I spoke several times to this person and emailed her *** several times and still no answer on my refund of R500. I am very upset that they do not even answer my mail and on the phone, she had promised several times that they will refund because they never did the pick up in Dispatch. Waybill tracking nr *** I am extremely upset

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Replies (2)

DHL Express's replyOfficial

25 Jul 2020, 13:21

Good day Ena Erasmus
Thank you for posting to DHL Express.
We apologise regarding the inconvenience caused by this matter.
Please can you forward Tracking number details , to further assist you with processing the refund ?
Should you need to contact me directly , please feel free to do so on the details below.
Kind Regards, Buhle SekoboaneCustomer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa

DHL Express's reply25 Jul 2020, 13:21

Official

ena.erasmus ena.erasmus's updateReviewer Update

26 Jul 2020, 21:34

Still no answer, I have mailed you the tracking number, nothing once again!!

ena.erasmus ena.erasmus's update26 Jul 2020, 21:34

Reviewer Update

Still no answer, I have mailed you the tracking number, nothing once again!!