No parcel for two months

I bought something from ali express on December 7 2017 . I also paid the supplier to deliver my package via DHL. I received an email that they required proof of payment. I sent through my bank statement on the 12 December 2017. I have emailed my case manager countless times. I have called the contact centre countless times and they always tell me she will call me back but she doesn't. She eventually told me on the 24 Jan 2018 that my parcel was selected for an audit. to my surprise when I called somebody else had said that SARS was awaiting proof of payment. I emailed her and asked what proof of payment as I had sent it in December. Yesterday I called once again and she was unable to take my call and the agent that rep**** said they have submitted the proof of payment to SARS and are now awaiting Customs.

How can it be that she's giving me feedback that Kekanetswe Ruele had said happened in December already. Your agent is taking me for a ride and making a fool out of me. This is my airtime and data that I spend calling and emailing and she doesn't even have the courtesy to tell me the truth.

I want my parcel. I should have received it before Christmas but 2 months later still nothing but excuses and run arounds.