GS
Gabriel S
1 reviews | Active since Jun 2011
26 Feb 2021, 08:48
No feedback regarding detained parcel
An Amazon parcel of mine was detained by customs. I supp**** the required invoice and bank statement to Lenora Coertze from the Customs Compliance Stop Team. The parcel was inspected and the report submitted to customs. Since then I have been trying to get feedback but all I am getting is an automated reply that Lenora is not in the office. I then emailed *** requesting feedback but got no reply. CAN SOMEONE PLEASE GET BACK TO ME?
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DHL Express's replyOfficial
26 Feb 2021, 09:05Dear Gabriel
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Regards.
Customer Care Department | DHL Express
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Regards.
Customer Care Department | DHL Express
DHL Express's reply26 Feb 2021, 09:05
Official
Dear Gabriel
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Regards.
Customer Care Department | DHL Express
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Regards.
Customer Care Department | DHL Express