No feedback or response

I have 2 packages, awaiting clearance at DHL. Both packages arrives on Sunday, 15 Oct, showing customs clearance event since then, with the note that DHL needs further information from the importer.

NO ONE from DHL has contacted me. I emailed Avery at DHL (Customer Service ???) yesterday for feedback - even sent the invoices just in case that is what they were wanting. He promised to follow up. Still awaiting for feedback.

A DHL representative shall attempt to contact the importer or please contact DHL Customer Service for further assistance. Customer should contact DHL Customer Service if not reached by DHL

Clearly customer service is not quiet at the top of their list, especially for a service that WE PAY FOR !!!! Can't say I'm surprised as this is not the first time this has happened.