No feedback or response

I have called and emailed DHL customer service. The customer service agent could not assist. I was told to call back later. No response from logging a request on the contact us page.

Hoping somebody from DHL reads this and responds.

Do I need to do anything ? How long does this process take ?

Perhaps if there was more communication from DHL, you would have far less annoyed customers.

Result Summary Waybill: ********** 292 Clearance event Sign up for shipment notifications Thursday, August 31, 2017 at 03:30 Origin Service Area: HONG KONG - HONG KONG - HONG KONG The Estimated Delivery Date is currently unavailable. Please try again later. 1 Piece Further Detail: Shipment entry is being corrected to reflect the correct arrival movement. Next Step: Amended entry will be submitted and processed as normal. A DHL representative shall attempt to contact the importer or shipper if required Destination Service Area: JOHANNESBURG - BENONI CBD - SOUTH AFRICA Thursday, August 31, 2017 Location Time Piece 10 Clearance event JOHANNESBURG - SOUTH AFRICA 03:30 1 Piece Wednesday, August 30, 2017 Location Time Piece 9 Clearance event JOHANNESBURG - SOUTH AFRICA 03:41 1 Piece Tuesday, August 29, 2017 Location Time Piece 8 Clearance event JOHANNESBURG - SOUTH AFRICA 02:42 1 Piece Monday, August 28, 2017 Location Time Piece 7 Clearance event JOHANNESBURG - SOUTH AFRICA 07:01 1 Piece Sunday, August 27, 2017 Location Time Piece 6 Processed for clearance at JOHANNESBURG - SOUTH AFRICA JOHANNESBURG - SOUTH AFRICA 09:09 1 Piece 5 Clearance event JOHANNESBURG - SOUTH AFRICA 09:09 1 Piece Saturday, August 26, 2017 Location Time Piece 4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 05:56 1 Piece 3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 04:15 1 Piece 2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 04:13 1 Piece 1 Shipment picked up HONG KONG - HONG KONG 00:39 1 Piece