1 reviews | Active since Dec 2012
No feedback or customer service
<p>We have received a query on how much have we paid on a parcel from Lebohang Mogale. We rep**** to that message with proof of where we ordered the parcel and the amounts on the same document stated on the bottom of the same document. Never received any feedback. The first communication was send to us 24th of Nov which was last week Thursday we rep**** the same day. We phoned opn Monday the 28th and send the document again through to her, we phoned again yesterday the 29th of Nov to find out if they have received the document that was needed but have send it again in anyway. Lungile was not at work and couldnt assist. We phoned again today the 30th of Nov and once again Lungile is not available. Promises is made that she will phone back but it never happens. After a few tries we still don't have an answer on did they receive the mail or not. We have send the same document to ********** and still no feedback. I have contacted them again and asked to talk to a manager no the manager is in a meeting and will phone me back that was 13:30 and still no one has phoned me back. This is horrible as we have ordered a second parcel and hope with everything inside off me it is not going to take this long to get it out of dhl's hands. Can anyone please assist because for the past 5 days the tracking just reads delay at clearance which is unacceptable because how long does it take to clear a parcel if you have received the parcel more thatn 4 times already. If anyone can please help the people in doing their jobs decently and competently...</p>
Dear Carin
Thank you for bringing this complaint into our attention.
May you please accept my sincere apologies about the manner in which this delivery has been handled thus far. I will be liaising with imports delivery to ensure that this shipment gets delivered to you as soon as possible.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Carin
Thank you for bringing this complaint into our attention.
May you please accept my sincere apologies about the manner in which this delivery has been handled thus far. I will be liaising with imports delivery to ensure that this shipment gets delivered to you as soon as possible.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Interesting how quickly stuff can happen when you put a complaint on hello peter. just very sad that everything has to go this far before something gets done. The package was released yesterday and delivered this morning with more upsetting facts that they don't listen when we tell them there isn't anyone dependable at home to collect the parcel as it is a valuable parcel. I asekd for if it is delivered before 12 for it to be done at the school where my mom as we all have to work for a living and cant sit at home waiting for a parcel. So after half an hour I got a call back telling me the parcel is delivered at the house exactly where I didn't want it to be delivered as there is no family member to receive the parcel except for the ****. Thank you for disappointing me once again as a customer and its is very sad that I will probably have to go through this again to get my 2nd parcel that was shipped yesterday. Very poor customer service received from dhl very very disgusted customer.
Interesting how quickly stuff can happen when you put a complaint on hello peter. just very sad that everything has to go this far before something gets done. The package was released yesterday and delivered this morning with more upsetting facts that they don't listen when we tell them there isn't anyone dependable at home to collect the parcel as it is a valuable parcel. I asekd for if it is delivered before 12 for it to be done at the school where my mom as we all have to work for a living and cant sit at home waiting for a parcel. So after half an hour I got a call back telling me the parcel is delivered at the house exactly where I didn't want it to be delivered as there is no family member to receive the parcel except for the ****. Thank you for disappointing me once again as a customer and its is very sad that I will probably have to go through this again to get my 2nd parcel that was shipped yesterday. Very poor customer service received from dhl very very disgusted customer.
Good day Carin,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Nosicelo did try her best to contact our branch in Secunda to advise the driver not to deliver to your home address but their lines have not been working.
Please do not hesitate to contact us should you require assistance.
Kind regards
Charmaine Ram
Customer Care Executive
Good day Carin,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Nosicelo did try her best to contact our branch in Secunda to advise the driver not to deliver to your home address but their lines have not been working.
Please do not hesitate to contact us should you require assistance.
Kind regards
Charmaine Ram
Customer Care Executive
Good day Carin,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Nosicelo did try her best to contact our branch in Secunda to advise the driver not to deliver to your home address but their lines have not been working.
Please do not hesitate to contact us should you require assistance.
Kind regards
Charmaine Ram
Customer Care Executive
Good day Carin,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Nosicelo did try her best to contact our branch in Secunda to advise the driver not to deliver to your home address but their lines have not been working.
Please do not hesitate to contact us should you require assistance.
Kind regards
Charmaine Ram
Customer Care Executive