NO FEEDBACK ON THE SYSTEM ABOUT MY PACKAGE

I received a call on Friday from the DHL Express clearance office to ell me that I had o make a payment to customs in order for my package to be released. I received an email made he payment and even received a notification via email to say the payment has been received. This morning when I followed up at the call centre they could not find any information on he system as to where my package is and has there been any movement. I asked the agent to log a request as I need urgent feedback she logged a request gave me a reference and said I will be contacted in the next 2 hours. I was contacted however with no feedback Tsholofelo called me and said she has no feedback she will phone me back it has been more than 4 hours now and no one contacted me to give me feedback on my parcel.This is a nightmare no one is helping at all the service levels is very pathetic I am very disappointed.