No Feedback on a package
Waybill ********** 470 This parcel has been stuck in customs from 6 September, first DHL did not submit the paper work correct, the was a 3 day delay due to that. The customs stopped this parcel for inspection. That was done 12 Sep, but still now feedback on this. I have to phone everyday hold on for 10-20 min before I can get to Kgomotso, he has escalate his numerous times. And everyday he promises that he will keep me update but he has not phoned me once. I am very very disappointed in DHL.
From: Avery Visagie (DHL ZA)
Sent: Monday, September 18, 2017 9:58 AM
To: '***'
Subject: DHL Express AWB ***
Dear Juanita,
Thank you for taking my call and for bringing this matter to our attention.
Please accept my sincere apology for the inconvenience and undue frustration caused by the delay.
As discussed, please allow me some time to investigate the reason why we have a delay and try and resolve the matter as quickly as possible.
Please expect and email from me shortly and an update the latest 13H30 today.
Kind regards.
Avery Visagie
Customer Care Executive
From: Avery Visagie (DHL ZA)
Sent: Monday, September 18, 2017 9:58 AM
To: '***'
Subject: DHL Express AWB ***
Dear Juanita,
Thank you for taking my call and for bringing this matter to our attention.
Please accept my sincere apology for the inconvenience and undue frustration caused by the delay.
As discussed, please allow me some time to investigate the reason why we have a delay and try and resolve the matter as quickly as possible.
Please expect and email from me shortly and an update the latest 13H30 today.
Kind regards.
Avery Visagie
Customer Care Executive