No feedback, Delay for months...

On the 5th of August our shipment was sent from Thai to South Africa. It got to the South African side in time and then the delays started. We started calling them to get our clearence invoice which took 2 weeks from the time it arrived in SA. Paid off the amount on the invoice and we waited for physical verification from customs which took another 2 weeks. They charged us some amount which we understand was for the goods not declared and we paid. On all that process if I ddnt call Dhl they never bothered to update us. We sent emails which were only responded too after a week or days. I am devasted to even say that l am still waiting for that parcel till now.