1 reviews | Active since Aug 2015
No feedack
I emailed DHL for feedback on a tracking number. I have done this almost every second day for two weeks and they just dont bother to get back.
is it that difficult to send a tracking number that they should have on their system?
Dear Ronel,
Thank you for contacting us at DHL Express.
Looking at the tracking number mentioned, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. This parcel is therefore delivered via the South African postal service with no tracking information available on the DHL Express network.
Please contact DHL Global Mail on *** to obtain your local tracking number then contact the Post office on either *** or by Phone: ***. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
I hope the above information has been of great help to you.
Kind Regards,
Akhona Mvuza
Customer Care Executive
Best regards,
Dear Ronel,
Thank you for contacting us at DHL Express.
Looking at the tracking number mentioned, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. This parcel is therefore delivered via the South African postal service with no tracking information available on the DHL Express network.
Please contact DHL Global Mail on *** to obtain your local tracking number then contact the Post office on either *** or by Phone: ***. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
I hope the above information has been of great help to you.
Kind Regards,
Akhona Mvuza
Customer Care Executive
Best regards,